Carrier Program: Selection Criteria

Performance Measurements:
  • 98% or greater On-time Pick Up
  • 98% or greater On-time Delivery
  • 80% Tender Acceptance
  • 98% EDI compliance - timely event updates.
Operational Considerations
  • Capacity commitment-annual basis
  • Billing accuracy
  • OS&D resolution
  • Customer Service Support (Ease of doing business).
Additional items that may be considered
  • Asset vs. non-asset-based provider status
  • Our historical experience with the carrier
  • Capacity / Availability
  • Previous history with shipper / receiver
  • Number of total lanes awarded or volume awarded previously.
  • SmartWay certified

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